Overview

The product must be unused and free of defects. If a product is returned to us in an inadequate condition, we reserve the right to ship it back to you.

On the rare occasion that you receive a faulty item, the first thing you should do is notify Night Gallery support through nightgallery22@gmail.com or support@nightgallerybd.com or call us +88 01957 668723.

Returns

The product must be unused and free of defects. If a product is returned to us in an inadequate condition, we reserve the right to ship it back to you.

Night Gallery processes your returns according to the following return types

  • The delivered product is damaged/ defective.
  • The delivered product has missing items.
  • The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired).
  • The delivered product does not match the product description or picture.
  • The shopper would need to handle the costs associated with the return of the item back to our collection point.

Refunds

Issuance of Refunds

  • The processing time of your refund depends on the type of refund and the payment method you used.
  • The refund period / process starts when Night Gallery has processed your refund according to your refund type.
  • The refund amount covers only the item price for your returned product.

Refund types:

  • Refund from returns – Refund is processed once your item is returned to the warehouse (successfully). To learn how to return an item, read our Return Policy.
  • Refunds from canceled orders – Refund is manually triggered once cancelation is successfully processed.
  • Refunds from failed deliveries – If for any reason your ordered item fails to be delivered. Please take note that this may take more time depending on the area of your shipping address.
  • Note that only the item price of the returned product is refunded. Shipping fees/delivery charges for returned products are never refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nightgallery22@gmail.com or support@nightgallerybd.com or call us +88 01957 668723.

Need help?

Contact us at nightgallery22@gmail.com or support@nightgallerybd.com or call us +88 01957 668723 for questions related to refunds & returns.

Or, Message us on Facebook – Night Gallery Facebook